Step Into Our House

Privacy Policy

Last updated: 30 October 2025

1. Who We Are

This website (house11.co.uk) sells tickets, tables, and room packages for our New Year’s Eve event. Our website is powered by WordPress, using WooCommerce, Elementor, Fluent Forms, FluentCRM, WPForms, and WooPayments (powered by Stripe) to manage bookings, forms, and payments.

Data Controller: House 11 Events
Contact email: contact@house11.co.uk

2. Information We Collect

We collect and store information you provide during the booking, contact, and payment process. This includes:

Booking Information

  • Full name
  • Email address
  • Date of birth

Purpose: To confirm and manage your booking, provide your details to the hotel and event venue, and verify your entry.
Lawful basis: Contract — this data is required to fulfil your booking.

Payment Information

Payments are securely processed via WooPayments (Stripe). We do not store or have access to your full card details.

WooPayments provides limited payment data for verification and record-keeping, including:

  • Card type (e.g., Mastercard debit)
  • Last four digits of your card number
  • Expiry date
  • Payment ID (e.g., pm_1SNhExCIMYBzPQ0nfqRYcrn9)
  • Card owner name and billing address
  • Result of security checks (e.g., CVC check passed/failed)

All payment data is handled in accordance with PCI DSS (Payment Card Industry Data Security Standard).
Lawful basis: Contract and Legal obligation (for accounting and fraud prevention).

Additional Information Collected by WooCommerce

While you visit our site, we’ll track:

  • Products you’ve viewed (used to show recently viewed items)
  • Location, IP address and browser type (used to estimate taxes and detect fraud)
  • Shipping or billing address (used for tax calculations and to complete your booking)

We also use cookies to keep track of basket contents while you browse our site. See the Cookies section below for more details.

When you purchase from us, we’ll ask you to provide information including your name, billing address, email address, phone number, and payment details. We’ll use this information to:

  • Send you information about your order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Comply with any legal obligations (e.g. tax reporting)
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number for future orders. You may delete your account at any time.

Form Submissions (Fluent Forms & WPForms)

When you fill out a contact form, enquiry form, or signup form on our website, we collect the information you enter — typically your name, email address, phone number, and message.

Purpose: To respond to enquiries, manage bookings, or send event updates.
Lawful basis: Legitimate interest (for enquiries) and Consent (for marketing signups).

Form data is securely stored on our web server and may also be emailed to our administrative team for response and support purposes.

Email Marketing & Communication (FluentCRM)

If you choose to subscribe to our mailing list or receive event updates, your contact details (such as name and email address) will be stored in FluentCRM.

Purpose: To send you news, event updates, and marketing messages.
Lawful basis: Consent — you can unsubscribe at any time via the link in any email or by contacting us.

3. How We Use Your Information

  • Process and confirm your booking
  • Provide your booking details to the hotel and event venue
  • Respond to enquiries or contact form submissions
  • Send event updates or marketing messages (if you’ve opted in)
  • Comply with legal, tax, and financial obligations
  • Improve our website and services

We do not sell, rent, or trade your personal information to any third party. If we send marketing emails in the future, we will only do so with your explicit consent, which you can withdraw at any time.

4. Who on Our Team Has Access

Members of our team have access to the information you provide. For example, both Administrators and Shop Managers can access:

  • Order information such as what was purchased, when it was purchased and where it should be sent
  • Customer information such as your name, email address, and billing details

Our team members have access to this information to help fulfil orders, process refunds and support you.

5. Sharing Your Information

We may share your data only where necessary and lawful:

  • With the hotel or event venue, to confirm bookings and provide entry lists
  • With WooPayments/Stripe, to process payments securely
  • With FluentCRM, for managing email communication and marketing (only if you have opted in)
  • With trusted service providers (e.g. hosting, email delivery, and support tools) who help operate the website

All third-party partners are bound by data processing agreements and comply with UK GDPR.

International Transfers

Stripe may transfer limited payment information outside the UK (for example, to the United States). Such transfers are protected by the UK Extension to the EU–US Data Privacy Framework and Standard Contractual Clauses, ensuring your data remains safeguarded.

6. Cookies

Our website uses cookies to:

  • Enable essential features such as the shopping cart and checkout (WooCommerce)
  • Remember your preferences and improve user experience (Elementor)
  • Process secure payments (WooPayments/Stripe)
  • Operate form submissions and prevent spam (Fluent Forms, WPForms)
  • Measure site traffic anonymously (analytics, if enabled)

Non-essential cookies (such as analytics or marketing) will only be activated with your consent. You can manage or disable cookies at any time through your browser or our cookie-consent banner.

Lawful basis: Consent (for non-essential cookies), Legitimate interest (for essential functionality).

7. Data Retention

We retain your data only as long as necessary:

  • Booking and contact information: up to 2 years after the event (for customer service, accounting, and legal compliance)
  • Order records (WooCommerce): typically retained for 6 years to meet tax and accounting obligations
  • Form submissions (Fluent Forms / WPForms): retained for up to 1 year or until your enquiry is resolved
  • Email subscriber data (FluentCRM): retained until you unsubscribe or request deletion
  • Payment records (via WooPayments/Stripe): retained according to Stripe’s legal requirements
  • Cookies: retained per your browser and cookie-consent settings

After this period, your data is securely deleted or anonymised.

8. Your Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent at any time (where applicable)
  • Object to or restrict certain processing
  • Request data portability
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at contact@house11.co.uk.

9. Security

We take appropriate technical and organisational measures to protect your data. All transactions are encrypted via SSL, and payment details are processed securely through WooPayments (Stripe) using PCI-compliant systems. Form submissions and contact details are stored securely within WordPress and associated plugins, accessible only to authorised staff.

10. Updates to This Policy

We may update this Privacy Policy occasionally to reflect operational or legal changes. The latest version will always be available on this page, with the effective date shown at the top.